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enable_parallax_pattern=“true“ parallax_background=““ parallax_style=““ top_separator_divider=““ enable_top_separator=“true“ top_separator_style=““ top_separator_color=““ bottom_separator_divider=““ enable_bottom_separator=“true“ bottom_separator_style=““ bottom_separator_color=““ animation_in_divider=““ animation_in_type=““ animation_in_offset=““ animation_in_duration=““ animation_in_delay=““ animation_loop_divider=““ animation_loop_type=““ animation_loop_duration=““ animation_loop_delay=““ animation_loop_hover=“true“][vc_column width=“1/1″][vc_empty_space height=“60px“][vc_row_inner][vc_column_inner width=“1/5″][img src=“4482″][/vc_column_inner][vc_column_inner width=“3/5″][vc_custom_heading text=“BASSLINER
VOUCHER REFUND“ use_theme_fonts=“yes“][/vc_column_inner][vc_column_inner width=“1/5″][vc_btn title=“zu Deutsch wechseln“ style=“flat“ color=“juicy-pink“ size=“sm“ align=“center“ i_type=“entypo“ i_icon_entypo=“entypo-icon entypo-icon-switch“ button_block=“true“ add_icon=“true“ link=“url:%2F|||“][/vc_column_inner][/vc_row_inner][vc_empty_space height=“30px“][vc_zigzag color=“juicy_pink“][vc_empty_space height=“30px“][vc_row_inner][vc_column_inner width=“1/1″][vc_cta h2=““]Welcome to our voucher refund website. On this page you can request refunds for bookings that we have converted to vouchers. If you want to cancel regular bookings that have not been converted to vouchers by us due to the Covid 19 pandemic, you can only do so via the regular user area.[/vc_cta][/vc_column_inner][/vc_row_inner][vc_empty_space height=“60px“][vc_tta_tabs style=“modern“ shape=“square“ active_section=“1″][vc_tta_section i_icon_fontawesome=“fa fa-heart“ add_icon=“true“ title=“Info“ tab_id=“infos“][vc_column_text]First of all, we want to share some considerations with you and make them understandable for you.
It is no secret that refunds mean a lot of stress, work and costs for us.
Because:
We do not have these problems with vouchers. They are already issued automatically and can be redeemed automatically on our website. Neither we nor the customers incur any work or costs when issuing or redeeming them.
Therefore: If you are planning to travel with BASSLINER to a festival until 31.12.2023 anyway, it would relieve and help us a lot if you keep your voucher and do not register for a refund at first.
The voucher is valid for all our trips. If you are still unsure whether you want to use the voucher, you can keep it for the time being and then register for reimbursement at any time up to 31.12.2023. From July at the latest, we will be offering trips to the Fusion Festival 2022 as well as to the planned replacement events on the Fusion grounds in August/September this year for booking. The vouchers will of course be valid as payment for these as well.
If you are in urgent need of the money or if there are other reasons why you should not keep the voucher, we will of course understand this as well. You have the possibility to leave a voluntary contribution of any amount to cover the costs and to support our work.[/vc_column_text][vc_empty_space][vc_row_inner][vc_column_inner width=“2/3″][vc_empty_space height=“22px“][vc_cta h2=“Thank you!“ add_icon=“top“ i_icon_fontawesome=“fa fa-heart“ i_color=“juicy_pink“ i_background_style=“rounded“ i_size=“xl“ i_on_border=“true“]All those who keep their voucher will receive the BASSLINER – THANK YOU jute bag as a thank you and gift. It can be picked up at our info point at most of the events we are going to this year and next year. A list of pick-up stations will follow soon on this page under „Status“.[/vc_cta][/vc_column_inner][vc_column_inner width=“1/3″][img src=“4563″ animation=“fadeIn“][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section i_icon_fontawesome=“fa fa-question-circle“ add_icon=“true“ title=“FAQs“ tab_id=“Faqs“][vc_column_text]
The voucher is only an intermediate step to the refund and is issued automatically to all booking holders. You can then use the voucher both for a refund request and for a new booking.
No, you can use the voucher immediately and for more than 2 years (until at least 31.12.2023) for both a new booking and a refund.
This is also possible, but not via the form. The easiest way is to use the voucher for a new booking as soon as we offer such rides and then contact our support. If you would like to reduce the voucher value by a partial refund immediately, you can also contact us now.
No. Anyone can use the voucher for either a refund or a new booking. There are no requirements for the decision.
Simply fill out the refund form on this website.
Of course, it depends on how many refunds are made. However, from today’s perspective, we expect processing times of 2-4 weeks at the most.
All those who currently have a voucher – for whatever reason – and use it for a new booking instead of registering it for a refund will receive the Soli-jute bag with the „THANK YOU“ motif from us as a thank you. However, we will not send the bags, but give them to you personally at the next opportunity, namely at our meeting points at most of the events we are serving this year and next year. Under „Status“ on this page you will soon find a corresponding list.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=“fa fa-bar-chart“ add_icon=“true“ title=“Refund Status“ tab_id=“Status“][vc_column_text]Please refer to the german version of this page for detailed refund statistics.
Generally speaking, refunds that have been submitted correctly are currently processed in 14 days or less.[/vc_column_text][/vc_tta_section][/vc_tta_tabs][vc_row_inner][vc_column_inner width=“1/1″][vc_empty_space height=“100px“][vc_column_text]
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